Refund Policy

Last Updated: January 7, 2026

This Refund Policy explains our policies regarding refunds, cancellations, and credits for GPT Image 1.5 services.

Important Notice: Credits Are Not Currency

Credits are usage units for service consumption only. Credits have:

No cash value
Not a form of currency
Not redeemable for cash
Not transferable to other users
Not exchangeable for other services

Credits are solely for generating images and using features within GPT Image 1.5 platform.

Subscription Plans

Monthly Subscriptions

Cancellation:

You may cancel your subscription at any time
Cancellation takes effect at the end of the current billing period
You retain access until the period ends

Refunds:

No refunds for partial month subscriptions
No refunds for unused credits within the billing period
No pro-rated refunds for early cancellation

Example: If you subscribe on January 1st and cancel on January 15th, you maintain access until January 31st, but receive no refund for the second half of the month.

Annual Subscriptions

Cancellation:

You may cancel your annual subscription at any time
Cancellation takes effect at the end of the 12-month period
You retain access until the subscription expires

Refunds:

30-day money-back guarantee (see conditions below)
No refunds after 30 days from purchase
No pro-rated refunds for unused months

30-Day Money-Back Guarantee

Conditions for refund:

✅ Request within 30 days of purchase
✅ Minimal usage (less than 10% of monthly credit allocation)
✅ No prior refunds on this account
✅ No violations of Terms of Service or Acceptable Use Policy

Not eligible for refund:

❌ After 30 days
❌ Significant usage of credits (more than 10%)
❌ Previous refunds granted
❌ Account violations or abuse
❌ Change of mind after extensive use

How to Cancel

Log in to your account
Navigate to Settings → Billing
Click "Cancel Subscription"
Confirm cancellation

Or email: [email protected]

Credit Packages (One-Time Purchases)

Refund Policy

Credit packages are generally non-refundable once purchased because:

Credits are usage units, not currency
Credits are instantly delivered and available for use
Digital nature of the service

Exceptions

Refunds may be granted only in these cases:

Technical Issues (Within 7 Days)
- Service completely unavailable
- Critical features not working
- Unable to use purchased credits due to platform errors
- Must not have used more than 5% of credits
Billing Errors
- Duplicate charges
- Incorrect amount charged
- Unauthorized charges
Account Issues
- Account erroneously banned
- Credits not delivered after payment

How to Request Refund

Email: [email protected]

Include:

Order ID or transaction reference
Purchase date
Reason for refund request
Description of issue (if technical)
Screenshots (if applicable)

Response time: 5-7 business days

Credit Expiration

Monthly Plans: Credits expire at end of billing period
Annual Plans: Credits expire after 365 days
Credit Packages: Credits expire after specified days (typically 1000 days)
Free Credits: Expire as stated when granted

Expired credits are not refundable and cannot be reinstated.

Regional Pricing

We offer regional pricing for developing countries:

Lower subscription prices
Reduced credit packages
Same refund policies apply
Not transferable between regions

Payment Disputes

Chargebacks

⚠️ Before filing a chargeback:

Contact us at [email protected]
Most issues can be resolved quickly
Chargebacks may result in account suspension

If you file a chargeback:

Account suspended pending resolution
Access to service terminated
Credits forfeited
May be permanently banned if chargeback is fraudulent

Disputed Charges

Don't recognize a charge
Were charged incorrectly
Experienced a billing error

We investigate all disputes fairly and promptly.

Free Credits and Bonuses

Free credits from:

Registration bonuses
Referral programs
Promotions
Daily check-ins

Are:

Not refundable
Cannot be exchanged
Subject to expiration
May have usage restrictions

Technical Issues and Service Credits

When We May Offer Service Credits

Extended service outages (4+ hours)
Critical feature failures
Platform-wide technical problems

Service Credits

Issued at our discretion
Added to your account
Subject to same expiration rules
Not redeemable for cash

Commercial License Refunds

Commercial licenses (included with Annual Plans):

Not refundable separately
Part of subscription package
Lost upon cancellation
Not transferable

Process Timeline

Request Type	Response Time	Resolution Time
Cancel Subscription	Immediate	End of billing period
Refund Request (30-day)	2-3 days	5-7 days
Technical Issue	24-48 hours	3-5 days
Billing Dispute	24 hours	3-7 days
General Inquiry	24-48 hours	Varies

Refund Method

Refunds are processed to:

Original payment method
May take 5-10 business days to appear
Cannot be issued as credits or cash alternatives

Special Circumstances

We may consider refunds outside these policies for:

Extenuating circumstances (serious illness, death)
Platform failures preventing usage
Other exceptional cases

Each case reviewed individually. Email: [email protected]

Changes to This Policy

We may update this policy:

To improve clarity
To comply with regulations
To reflect service changes

Significant changes will be communicated via email.

Questions and Support

Billing Questions: [email protected] Technical Support: [email protected] General Inquiries: [email protected]

Response Times:

Free users: 24-48 hours
Paid users: 2-12 hours (priority support)
Urgent: Include "URGENT" in subject line

Fair Use

We reserve the right to:

Deny refunds for abuse or fraud
Limit refunds to one per customer per year
Investigate suspicious refund patterns
Terminate accounts for refund abuse

This policy does not affect your statutory rights under consumer protection laws. If you are in the EU, UK, or other jurisdictions with mandatory consumer protections, those rights apply in addition to this policy.

Contact Us

For refund requests or questions: Email: [email protected] Include: Account email, order ID, and detailed description

We aim to resolve all billing issues fairly and promptly while maintaining service sustainability for all users.